A few clouds. Low 67F. Winds light and variable..
A few clouds. Low 67F. Winds light and variable.
Updated: September 28, 2021 @ 7:13 pm
Your News. Your Voice. Your Times.
The new Bonitasoft Customer Service Center, built on the Bonita digital automation platform, consolidates resources in a “one-stop shop” for an improved user experience

The new Bonitasoft Customer Service Center, built on the Bonita digital automation platform, consolidates resources in a “one-stop shop” for an improved user experience
Bonitasoft, the leading open-source digital process automation company, today announced the launch of its new open-source digital process automation platform, Bonita, where the new Bonitasoft Customer Service Center will be managed and continuously improved.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210928005493/en/
The new Bonitasoft Customer Service Center, built on the Bonita digital automation platform, consolidates resources in a “one-stop shop” for an improved user experience (Photo: Bonitasoft)
The new version of the platform offers an expanded set of innovative features to fully support Bonitasoft’s unique low-code approach: to provide an open, extensible process automation platform that separates coding tools from modeling tools so both developers and citizen developers / business users can use the open-source Bonita platform in ways appropriate to their specific needs.
For example, Bonita applications are now composed of a set of extensions (connectors, REST API extensions, themes, actor filters) that can all be built externally to the platform, using the Bonita Software Development Kit (SDK) and managed in each application using Maven.
For developers, this means that they can use the Bonita SDK with their preferred tooling to build and import any extension. Testing for each extension individually is now possible, making Bonita projects more robust. And as the extensions are no longer bound to a specific Bonita project, they can be easily reused, adding to developer efficiency.
On the side for citizen developers, they are now free to use the drag-and-drop, BPMN-based modeling and design tools to model and add business elements to processes with no worry about interfering with the developers’ work as the coding and technical development is done outside Bonita Studio.
“The Bonita process automation platform is ideal for cross-functional, multidisciplinary, agile ‘fusion teams’ with different levels of technical skills,” said Miguel Valdes Faura, Bonitasoft CEO and co-founder. “Business folks, like the project managers on the Customer Service Center (CSC) team, are able to model, work on business data, build business rules, design user interfaces, and more in Bonita Studio while the developers use Bonita software development kits to independently create integrations and extensions, on their preferred tooling.”
Bonitasoft’s new Customer Service Center was developed in-house on the Bonita Cloud digital automation platform. The Customer Service Center is the main communication hub between Bonitasoft and several very different types of end users of the Bonita digital automation platform. Developers, system architects, business users and others needed a central place to quickly find resources such as Bonita updates, downloads, access to licenses, technical support, questions about “how to do” something, request for training or additional services, access to documentation, release notes, videos, and “what’s new.”
Development of the cloud-based Customer Service Center using PaaS infrastructure presented some typical technical challenges. But as the Bonita platform offers wide extensibility, the Customer Service Center automation project team succeeded by leveraging technologies such as containers, custom and native Bonita connectors, REST API extensions, SDKs, and Java Functions. Its implementation leverages full containerization (using Docker) and orchestration (via Kubernetes) supported by Bonita Cloud.
“Our ‘one-stop’ Customer Service Center is a simple, practical tool for Bonita developers and business users,” says Shamil Hassanaly, Chief Customer Officer at Bonitasoft. “They deserve an easy-to-use, ‘fully loaded’ place to find what they need when they need it.”
Further, the new Bonita release offers a solid set of customizable Bonita user applications for its different types of end users: internal application users like employees; external application users like customers; process and applications administrators; and platform administrators:
The Bonita Community open-source edition includes all capabilities required to develop and deploy process automation projects and can be downloaded here.
About Bonitasoft
Bonitasoft fully supports digital operations and modernization of information systems with Bonita, an open-source and extensible platform for automation and optimization of business processes. The Bonita platform accelerates development and production with a clear separation between visual programming and coding capabilities. Bonita integrates with existing information systems, orchestrates heterogeneous systems and provides deep visibility across all enterprise processes.
# # #
View source version on businesswire.com:https://www.businesswire.com/news/home/20210928005493/en/
CONTACT: Press Contact
Holly Hagerman
801.373.7888 office
801.368.6928 mobile
SOURCE: Bonitasoft
Copyright Business Wire 2021.
PUB: 09/28/2021 09:15 AM/DISC: 09/28/2021 09:17 AM
Copyright Business Wire 2021.

Sorry, there are no recent results for popular commented articles.
Sign up now to get our FREE breaking news coverage delivered right to your inbox.
First Amendment: Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the Government for a redress of grievances.


Leave a Reply