Pega Platform intelligently automates service workflows to support ambitious growth and digital transformation targets
MUNICH, Nov. 29, 2021 /PRNewswire/ — Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today announced DKB Service GmbH (DKBS), a wholly owned subsidiary of Deutsche Kreditbank AG (DKB), has deployed Pega Platform™ and its intelligent automation capabilities to standardize and automate back-office service processes.
Headquartered in Potsdam, Germany and founded in 2001, with 17 locations and over 1,700 employees, DKBS is the service partner in the DKB Group.
By deploying Pega Platform, DKBS automated several time-consuming back-office tasks in the first phase of the rollout, including digital mail distribution, name changes, and account deletion. This new efficiency resulted in reduced processing times for customers and the ability to work on higher value tasks for employees. This initiative supports the company's mission to increase its customer base by 100 percent in the next three years while maintaining current staffing levels.
Pega Platform was fully integrated into the existing technology landscape of DKBS, forming an intermediary layer between its back-end systems and communication channels. This decoupling allows users to easily reuse functions developed with Pega in other processes, which ensures easy and quick scaling.
With Pega's low-code functionality, DKBS employees can develop software without any prior programming knowledge. As a result, DKBS is developing most of its workflow automations itself, saving resources and time. During the next year, the bank plans to train a number of employees on Pega to support this digital transformation project.
Quotes & Commentary:
"With Pegasystems, we have found the optimal partner for our strategic project," said Patrick Bernardi, manager digital transformation, DKBS. "The initial results are extremely promising and show that we are absolutely on the right track with our platform strategy."
"Pega has an excellent product and delivery quality," said Wadim Titel, chief product owner Pega Platform, DKBS. "Thanks to the low-code nature of Pega, we are now able to handle the essential automation tasks ourselves. We are highly satisfied with the implementation and look forward to the next project steps."
"In today's environment, it is crucial for companies to direct staff's time and effort toward high-value customer engagement," said Steve Morgan, banking industry market lead, Pegasystems. "Pega is proud to be delivering a solution to help DKB drive efficiency and growth. We look forward to supporting DKB through the next stage of the project and seeing the positive impact this digital transformation will have on their customers, employees, and business."
About Pegasystems
Pega delivers innovative software that crushes business complexity so our clients can make better decisions and get work done. We help the world's leading brands solve their biggest business challenges: maximizing customer lifetime value, streamlining customer service, and boosting operational efficiency. Pega technology is powered by real-time AI and intelligent automation, while our scalable architecture and low-code platform help enterprises adapt to rapid change and transform for tomorrow. For more information, please visit
About DKB
Deutsche Kreditbank AG (DKB), headquartered in Berlin, is part of the BayernLB Group and serves business and private customers with its more than 4,500 employees. With total assets of EUR 126.9 billion, it is one of the top 20 banks in Germany. More than 4.8 million people are customers of the DKB. They conduct their banking transactions conveniently and securely online. DKB industry experts look after the business customers personally at 25 DKB locations throughout Germany. From the start the bank specialised in promising future-oriented (industry) sectors by partnering with companies and municipalities: housing, health & care, education, agriculture, infrastructure, and renewable energies. DKB is one of the market leaders in many of these economic sectors. The DKB attaches great importance to sustainable action: As a #geldverbesserer, it therefore relies on a sustainable lending business.
Press Contact:
Sarah King
Pegasystems Ltd.
Tel.:+44 (0) 118 9398 584
Hauke Kramm
Deutsche Kreditbank AG (DKB)
Taubenstraße 7-9
10117 Berlin
Tel.: +49 (0) 30 / 120 30 83 33
All trademarks are the property of their respective owners.
View original content to download multimedia:
SOURCE Pegasystems Inc.
The least bad among the big large-cap dividend payers so far this year are pharmaceutical stocks. As of mid-December, Viatris (NASDAQ: VTRS), Amgen (NASDAQ: AMGN), Merck (NYSE: MRK), and Bristol Myers Squibb (NYSE: BMY) are in the red, with the most egregious losses among these being the 31.6% year-to-date loss being nursed by Viatris.
Investors are being reminded of several risk factors that need to be considered with this investment.
Yahoo Finance's Julie Hyman and Brian Sozzi discuss why Roblox stock is down after reporting fourth quarter earnings.
Founder of the world's largest hedge fund tells investors to avoid holding cash and keep an 'all-weather' portfolio — just in case.
Most investors likely recognize Nvidia (NASDAQ: NVDA) as the world's largest producer of discrete GPUs. The bullish thesis for Nvidia in the data center market is easy to grasp. CPUs use scalar processing, which process one piece of data at a time, while GPUs use vector processing, which processes a wide range of integers and floating point numbers simultaneously. CPUs can't process machine learning and artificial intelligence (AI) tasks as efficiently as GPUs, so big data center operators have been installing more of Nvidia's GPUs to handle those tasks.
Yahoo Finance’s Ines Ferre discusses cryptocurrency under pressure ahead of the Fed's policy announcement, department stores struggling as sales miss expectations, and Chinese stocks falling amid concerns over Omicron.
Consumer prices rose 6.8% in November, as compared to the same month in 2020, according to data from the Labor Department released in December. U.S. inflation is now at a 39-year-high, and November marked the fifth month in a row that inflation was over 5%. Here’s what Warren Buffett has said over the decades. The Chairman and CEO of Berkshire Hathaway, during a 2015 shareholder meeting, noted that: “The best businesses during inflation are the businesses that you buy once and then you don’t have to keep making capital investments subsequently,” while you should avoid “any business with heavy capital investment.”
Palm Capital, an investment management firm, published its third-quarter 2021 investor letter – a copy of which can be downloaded here. Over the three months ending 30 June 2021, our portfolio increased by 0.5% after management fees & trading expenses. Since the fund started, three and a half years ago, its portfolio has returned 14.3% […]
Potential Luminar Technologies, Inc. ( NASDAQ:LAZR ) shareholders may wish to note that the CFO & Secretary, Thomas…
Market forces rained on the parade of HEXO Corp. ( TSE:HEXO ) shareholders today, when the analysts downgraded their…
The Federal Reserve on Wednesday will provide its final update for the year on its easy money policies, with all signs pointing to a quicker draw down of its pandemic-era stimulus.
Contribution limits for IRAs, 401(k)s, and other plans can change from year to year due to cost-of-living adjustments. Here are the changes for 2022.
Cryptocurrencies have taken over where last year's coronavirus vaccine stocks left off. The company holds more than 79% of the market, according to BIS Research.
At a basic level, all companies have the same purpose — only some excel at it.
In this article, we discuss the 10 best semiconductor stocks to buy for 2022. If you want to skip our detailed analysis of these stocks, go directly to the 5 Best Semiconductor Stocks to Buy for 2022. In early December, the Semiconductor Industry Association, a trade and lobbying group, revealed that global semiconductor sales had […]
In this article, we discuss the 10 very cheap stocks to buy right now. If you want to skip our detailed analysis of these stocks, go directly to the 5 Very Cheap Stocks to Buy Right Now. Conventional wisdom would suggest that inflation worries over the past few months would have given value stocks more […]
Inflation is at its highest rate in nearly four decades, but there are steps you can take with your personal finances to take the edge off.
Yahoo Finance Live hosts Julie Hyman and Brian Sozzi take a look at stock futures ahead of today's Fed decision, in addition to breaking down performances by Eli Lilly, Dominoes Pizza, and Nucor stocks.
We feel now is a pretty good time to analyse Dutch Bros Inc.'s ( NYSE:BROS ) business as it appears the company may be…
(Bloomberg) — Shares of China’s biggest chipmaker and several of its largest pharmaceutical firms sank on Wednesday on fears that Washington will slap investment and export sanctions against more companies. Wuxi Biologics Cayman Inc. tumbled a record 25% in Hong Kong before paring losses, while Sino Biopharmaceutical Ltd. dropped 5% at the close. Semiconductor Manufacturing International Corp., which is already under sanctions, fell 6.4% on a report that the U.S. is mulling tougher measures.The


Leave a Reply