Lead story – As holiday season looms, big retailers express confidence
Are retailers ready for a defining holiday season? If you judge by Target and Walmart, the answer appears to be yes. Stuart takes on Target’s Q3 earnings in What supply chain crisis? Target CEO Brian Cornell predicts an omni-channel Holidays boom.
How is Target planning to avoid a holiday supply shortfall? Start with hiring 30,000 supply chain workers. But that’s not all. Stuart quotes CEO Brian Cornell: 
Given that we were already anticipating tight conditions many months ago, the team has been writing this year’s holiday purchase orders much earlier than last year to proactively mitigate the risk of both known and unexpected delays. We’re also benefiting from really strong performance across our domestic transportation network.
With goods in stock, Stuart explains, Target will shift its focus to customer experience, with new point of sale systems and a new service initiative all set up. Sounds like Target is ready – well, as long as they got their demand forecasting right.
Consumers appear ready to get back into the stores, but they’ve got digital devices on hand for surgical strikes – and omni-convenience. It’s that type of shopper that Walmart is preparing for, as Stuart documents in Walmart’s digitally-ready for the Holidays as bosses talk up AI and ML to cope with Vaccine Economy retail challenges. And how will AI and ML fit in? Stuart quotes John Furner, CEO Walmart US:
We’re using ML (Machine Learning) and AI to do a number of different things. We used it to help adjust to the pandemic and use the stores as fulfillment hubs. We use it for predictive baskets, smart substitutions. Our in-stock assistance is AI empowered. And this modernization that we’ve been talking about is continuing, which unlocks more capability to use that data. We’ve moved 153 petabytes of data to the cloud so far, and we’ve got room to grow there.
Based on a ridiculous e-commerce episode with Walmart that exposed a lack of order management dexterity, I’d say there is room to grow indeed…  I’ll find out what Stuart thinks about my personal debacle Monday. And, hot off the presses, looks like retailers not-named-Walmart-and-Target aren’t feeling so dandy: Unhappy Holidays ahead as Coupa study finds supply chain crisis leaves retailers pessimistic. Stuart:
Meanwhile, onwards to the Holiday season and a changed retail environment.
Indeed – game on.
Diginomica picks – my top stories on diginomica this week
Vendor analysis, diginomica style. Here’s my three top choices from our vendor coverage:
So many events, so little time (before Thanksgiving) – diginomica’s hybrid road show continues:
Unit4’s Experience4U virtual user conference is a wrap, along with the companion analyst event in Boston that I attended:
Freshworks Refresh 2021 is in the books. Stuart added to our coverage with several nifty use cases, including:
A couple more vendor picks, without the quotables:

My top seven

Headline-of-the-week honors were tight this week, with a woman who got kicked out of her church for cilantro (confused with marijuana), a close second, but I’ll go with this: Woman swallows AirPod instead of painkiller, records audio from stomach. Speaking of cheeseball headlines, when a headline is as vague, yet over-the-top as this one: Delta Air Lines just made a chilling admission that’ll affect all flyers, I assume there is an underlying insecurity about the article itself. Reading the article, I can see why.
Oh, and did you know we’ll all be floating around on air taxis by 2024?
Rideshares in the sky by 2024: Joby Aviation bets big on air taxis https://t.co/0kn20A9gDi
-> yeah sure by 2024. Look forward to you walking that date back or swapping it out with a pilot program asterisk…
— Jon Reed (@jonerp) November 20, 2021
What a load… Kurt Marko was busy puncturing hype balloons also:
Indispensable translator for 💩 phrases. My favorite:
“We are planning for the #metaverse
Ostensible meaning: We are ready for a shared, immersive digital world⁰Actual meaning: Ooh, look! A bandwagon! (see also: “Web3”)”@jonerp https://t.co/zRyGjXF1kK
— Kurt Marko (Live long and prosper 🖖) (@krmarko) November 18, 2021
Oh, and guess who was invited to too many “masterclasses”?
So, I guess a “masterclass” is vastly superior to just a good “class”?
What happens when “masterclass” gets tired?
“Super-duper master class”?
Or, does “masterclass” mean you likely won’t be taking many questions? I guess a great discussion amongst peers is legacy…
— Jon Reed (@jonerp) November 16, 2021
Seriously, if someone out there can explain to me the difference between a “masterclass” and a “class” I’m all ears. Oh, I know – a “masterclass” is where someone tells you what your “superpower” is… See you next time.
If you find an #ensw piece that qualifies for hits and misses – in a good or bad way – let me know in the comments as Clive (almost) always does. Most Enterprise hits and misses articles are selected from my curated @jonerpnewsfeed.
Image credit – Waiter Suggesting Bottle © Minerva Studiom, Overworked Businessman © Bloomua, Businessman Choosing Success or Failure Road © Creativa – all from Fotolia.com.
Disclosure – Workday, Freshworks, Zoho, Unit4, ServiceNow and Salesforce are diginomica premier partners as of this writing.
© Diginomica Limited and its licensors 2013-2021
Developed by BRAINSUM.


Leave a Reply