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Global Head of Technology and Innovation, Ramco Systems
Over the decades, the concept of automation has evolved from a mere buzzword in the boardroom to a gamechanger for organizations across many industries. Having witnessed the fruits of automation, businesses are now utilizing hyperautomation to achieve digital transformation.
How is hyperautomation different from automation?
Automation has been in existence for ages since the industry revolution 3.0. The beginning of automation dates back to the industrial revolution era when machines were used on a large scale in the manufacturing industry. 
 However, hyperautomation differs from factory automation where robots aid in improving the efficiency of operation – it deals with the automation of business and IT processes using software solutions. 
What is Hyperautomation? Automation Processes Made Intelligent
Hyperautomation involves the use of multiple technologies to automate work processes quickly. These various technologies involve robotic process automation, machine learning, natural language processing, business process management, and more. Unlike a normal automation process, hyperautomation focuses on the organization as a whole. The transformation happens simultaneously across multiple processes, rather than concentrating on one aspect of an organization.
 For instance, consider an expense claim submission. Typically, employees key in all the details as in the receipt under a specific category of the claim, such as mobile, medical staff welfare and it gets routed for approval as per the approval matrix based on the predefined workflows. Approvers will then normally spend time in reviewing the respective employee’s claims and approve the claim based on their previous claim-pattern. Here, automation refers to empowering the employees to upload the receipt onto a specific expense category, following which the scanning engine will fill in the data on their behalf into the respective fields. However, hyperautomation refers to an employee just taking a photo, followed by a process in which a bot automatically identifies the expense-category, submits the expense on his/her behalf, talks to the workflow engine and gets the request sent to the respective approvers with insights proactively. The bot will ask the approver to reject the claim if they see anomalies, otherwise it will automatically approve the claim and send this request to the finance team for final approval using a conversational platform and disbursement of cash along with the payroll.
 Another typical example of hyperautomation is automation of the complete supplier, customer and vendor portal business functions from supplier quotations, to purchase orders, to goods-receipts, to invoices and finally to payments.
Across these examples, if one carefully observes, it is not only OCR and workflow management technologies which are being used, but also a very strong utilization of: 
One would have also seen here how the automation spreads across multiple stakeholder functions, from engineers to vendors, suppliers and customers, to inventory specialists and HR and to the finance and payroll departments.
A few organizations refer to this as Cognitive Process Automation (CPA) or Intelligent Process Automation (IPA), wherein they use various AI, machine learning and deep learning frameworks to not just improve the efficiencies of operations but also to identify and remove certain bureaucracies, that is, manual processes.
Some organizations have started empowering firms to identify, eliminate and automate their business functions using technologies like low code / no code platforms which require very little need for the involvement of their IT organizations.
As Peter Drucker says, “There is nothing quite so useless as doing with great efficiency something that should not be done at all.”
The software industry is undergoing tremendous change with hyperautomation as well. Hyperautomation can significantly reduce technology efforts and make development and support teams more productive through the following ways:
Be it a big- or small-sized business, hyperautomation is unavoidable for organizations if they want to keep up with competition. From cost-effectiveness to saving time, hyperautomation can enhance the productivity of workforce. Instead of focussing on non-productive activities like data entry, they can focus their energies on innovative core tasks.
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Views expressed above are the author’s own.
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