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The recent rise of hybrid and remote work has catalyzed the adoption of professional collaboration interfaces, as companies and organizations liaise internally and externally across datasets, personal schedules, team needs, and project deliverables; all with the aim of providing a universal experience for employees regardless of physical location. Integrating new ways of communicating into a single platform that provides for the surfacing and sharing information across text, voice, and video has become a new priority to lessen employee disconnect and other interruptions that result in a loss of productivity. 
Similar needs are arising at home, and on consumers’ smartphones, as the level of every-day technology encased in their devices increases at a blistering pace. Hands-free, voice-activated interfaces are lessening the reliance on screens, and streamlining formerly complex processes of task completion. Advances in image-recognition technology are lowering barriers around tasks both small – like shopping for a specific item online – and large, like virtually troubleshooting a piece of machinery; aiding in the consumer lifecycle from discovery to post-purchase service. 
As the ever-evolving, technically sophisticated and digital-first ecosystem begins to transmute the more mainstream elements of daily life, new tools and solutions are being made available to put control and customization back in the hands of the consumer. No-code and low-code programming tools, alongside simplified interfaces and powerful APIs, are making it easy and possible for everyone to access and activate the growing world of connected devices on their own time, and in their own way. 
In this report, the PSFK Research team explores the innovative interface tools supporting the rise of automated, personalized technology features. To help our members better understand this high-growth space, PSFK has identified 4 key trends at play in the adoption of sophisticated digital convenience solutions as an integral part of society’s everyday life.
Text-based communication has become an increasingly important interface for both personal and professional communication. To supercharge the platform, developers are building rich features and toolsets to enable people to complete more tasks directly within the flow of their conversations.
Advances in image recognition technology and computer vision are transforming mobile cameras into powerful tools for capturing and finding information from the physical world. By taking a photo of nearly any object, users can receive related details, discover and buy similar products based on attributes like color or style, and even extract key data like phone numbers, directions or language to power other functions like calls, maps or translations.
The mainstreaming and increased sophistication of no-code and low-code programming is bringing a new level of customization to connected software and devices. Simplified drag and drop interfaces and powerful APIs enable people to build bespoke tools and automate actions to better meet specific contexts or needs. Alongside this, there is a growing marketplace and community around the design of pre-built templates and ‘recipes’ that users can immediately begin utilizing.
Voice-based controls offer hands free convenience and ease of use, particularly when attempting to complete complex tasks that might require multiple steps. Enhanced natural language processing and speech to text communication now enables people to dictate messages and speak a broader range of commands within the context of existing workflows to power new levels of productivity.
Game Builder Garage, a new Nintendo game for the company’s Switch consoles, teaches players the basics of video game design by letting them create their own interactive games using Nintendo’s code-free, gamified visual programming language.
Business communication platform Slack, which has been owned by Salesforce since 2021, is taking steps to become more than just a text-based program. 
Technology company Apple launches impressive Optical Character Recognition (OCR) capabilities as part of its iOS 15 software update. 
To help our members better understand innovative interface tools supporting the rise of automated and personalized technology features, PSFK has identified 4 key trends at play in the adoption of sophisticated digital convenience solutions as an integral part of society’s everyday life.
This 10-page report includes:
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